Privacy Policy
Last Updated: July 22, 2026
At Wool Forever, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase our custom needle felted pet portraits.
1. Information We Collect
- Contact Information: Name, email address, shipping address, and phone number when you place an order or contact us
- Pet Photos: The reference photos you upload for creating your custom portrait
- Payment Information: Processed securely through our payment provider — we do not store full credit card details
- Website Usage Data: Anonymous analytics including page views, device type, and browser information
2. How We Use Your Information
- To create your custom pet portrait and deliver it to you
- To communicate about your order status, revisions, and shipping
- To respond to your inquiries and customer service requests
- To improve our website and services based on usage analytics
- To send occasional marketing emails, but only if you have opted in
3. Pet Photos & Portrait Images
Your pet’s reference photos are used solely for creating your custom portrait. We may photograph the finished portrait for our portfolio. If you prefer your portrait not to be shared publicly, please let us know and we will respect your wishes.
4. Data Sharing
We do not sell, trade, or rent your personal information. We only share necessary information with trusted service providers: payment processors, shipping carriers, and website hosting — and only to the extent needed to fulfill your order.
5. Data Security
We implement reasonable security measures to protect your personal information. Our website uses HTTPS encryption, and payment processing is handled by secure, PCI-compliant providers.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can opt out of marketing emails at any time. To exercise any of these rights, please contact us at hello@woolforever.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. We recommend checking this page periodically for updates.